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Field Technician

Brain Corporation applies expertise in machine learning and robotics to create intelligent systems capable of functioning autonomously in complex human environments. We build brains for robots that turn today's manually operated machines into tomorrow's autonomous solutions.  We are seeking a Product Field Technician to assist with the following:

Job Responsibilities:

  • Oversee the initial placement of Brain Corporation's autonomously driven robotic floor scrubber within our various customer locations throughout the United States. These site deployments will include installation of machines sold to customers, walkthroughs for site assessments, as well as demos and extended trials demonstrating our technology to potential customers.
  • Teach the staff of our client how to successfully operate the robotic floor scrubber, perform rudimentary troubleshooting of the floor scrubber, provide excellent customer service and response to our client's needs, and be able to create and maintain summarized records of the product installation with each client.
  • Respond to customer service inquiries, develop training materials for future deployment staff on how to operate and install Brain’s robotic scrubbers, perform beta testing on technology in development, and similar tasks.

Requirements:

  • College degree; with specialty in Engineering, Computer Science, or Robotics preferred
  • Project or Program Management a plus.
  • Strong English communication skills both verbal and written; Spanish speaking a plus.
  • Must be able to present a professional appearance with customers.
  • Reliability, dependability, and flexibility with changing customer requirements required.
  • Ability to be a self-starter and detail oriented.

Hours: The installation and setup of our product occurs during business off-hours. Therefore, when traveling to customer sites the person can expect to be working four- or five-hour shifts either late in the evening (9 p.m. to 2 a.m.) or early in the morning (3 to 8 a.m.). While in San Diego work hours will be regular business hours.

This position is based out of a home office located close to an airport hub, such as Minneapolis, Detroit, Chicago, Atlanta, Boston.  Travel to customer sites is estimated at 75% of the time.

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